Issues pertaining to the Order Snipe Dashboard EA not working can be found and resolved here. For additional support please submit a support ticket or contact us directly through email or live chat.

The MetaTrader 5 client hasn't accepted DLLs or it hasn't been enabled on the EA settings.


Self Diagnostics #1

When loading a new instance of the Order Snipe EA, go on the “Inputs” tab make sure that the email corresponding with your Order Snipe or Algo Rush account is typed in the field.


Self Diagnostics #2

When loading a fresh indicator or EA, go on the “Dependencies” tab and make sure that “Allow DLL Imports” is enabled.


Self Diagnostics #3

Within your MetaTrade client, go on to top menu then under “Tools”, click on “Options”.


Within the “Expert Advisors” tab, make sure that “Allow DLL Imports” and “Allow algorithmic trading” is enabled.


Self Diagnostics #4

Have you recently used the same Order Snipe or Algo Rush email on a new computer? If you are experiencing this issue after loading Algo Rush on another Windows instance, then you will have to submit a ticket to reset your HWID (hardware ID).

Still Receiving Unregistered Error?

If the checks above did not resolve your issue; there is most likely an issue with your account (renewal issues, expired, etc.). Please submit a support ticket with a screenshot of the “Journal” and “Experts” log data to help us serve you better.

Prior to loading an indicator on a new chart, give MetaTrader enough time to download all the price and volume tick data. This could take up to a few minutes. This must be done even when changing between timeframes on the same pair. If the issue still persists, scroll back on the same chart as back as possible prior to loading the indicator.

Users must wait for all chart data to load prior to loading an Algo Rush indicator or Expert Advisor, this can be achieved either by scroll back on the chart until the first available bar (up to 5 years back). It is also important to do this when you load different timeframes within the same pair. This is primarily due to the fact that our setups contain several mathematical calculations on the backend which requires there to be no discrepancies in chart data. If you continue to have issues, submit a support ticket and our team will assist with resolving your issue.

In this case you can delete the file that is linked to the chart/exchange

Example: C:\Users\{USERNAME}\AppData\Roaming\MetaQuotes\Terminal\{UNIQUE MD5 HASH)\MQL5\Files\Positions<Exchange><Base><Magic>.csv

(i.e. ..\MQL5\Files\PositionsBitMEXUSD20390.csv and ..\MQL5\Files\HistoryBitMEXUSD20390.csv)

Delete these two .csv files to delete all EA virtual positions on Order Snipe. Then run the EA again.

Let the chart load for a couple minutes and try scrolling back as much as possible (hold page/page down). This must be done when even switching between timeframes on the same pair.